At night, it’s the most lucid time, because the world has become quiet, at this moment, light a scented candle, the air is sweet, when life can be quiet down, how worth to enjoy!
Today I wanna share a case about one of our new clients and one of our salesman. This is one of the few girls I have ever met who is very optimistic and strong. This does not mean that she is good at negotiation or has enough experience to handle all the orders, but the opportunity should be left to more new people!
She took over a few good quality brand clients, it made her very nervous and earnest, she has a good habits of handwritten notes at ordinary times, We have own system to manage, but she still insists on handwritten notes and do a summary, it is worth we learn more! Because this is exactly the same with our brand concept, we want to enjoy life more, enjoy our time, but we spend too much time on electronic products, handwritten note is a such good to enjoy the text and thinking summary process. Every time she likes to think what the clients think in advance, this is a very good habit, standing in customer’s point of view to think ahead of time, but we are also stressed that can not be too imposing their own subjective thought on the customer’s thinking, we must pay more attention to customers to express ideas, That led to her there will be a very interesting question, in conversation with a customer at a time, she looks like a high school graduation thesis examination written 18 to answer customer’s question, at the same time, combined with their own question, she does have some good customer, very patient to communicate with her, one customer, we call for N, put forward three questions, this salesman list to the customer’s questions, interpretation and analysis, asking the questions and put forward the answer, the solution is given at the same time, when I saw her reply E-mail content, was shocked, if I come to reply, it would be straight forward answer this client’s questions, it is concise, But the magic thing is This client has also been expression apology for their mistake and reply to this salesman again, I was joking with the salesman said that the customer will remember you, because your reply is very special and very carefully, products there will be no problem, There is no reason to refuse you.
Although she did not trust her strength at that time, the customer arranged order the next day, which undoubtedly made us very grateful and decided to provide better VIP service to this customer.
Now we want understand the needs of customers fast, and want to make the right answer immediately, hoping that customers can sign the order immediately, but neglected to get along with customers and communication because of small problems will be emotional sublimation, feel that we are all common human, which makes me suddenly miss when I was a new sales,
Finally, I wanna say Each of us has their own way and channel, we do not need to deliberately change our way to cooperate with others, because your own channel will attract the same channel people, as long as we are honest, serious, responsible, careful, thinking more, others will give us more opportunities to cooperate with us.
From Monica
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